No Tracking Number Yet

1. If you have not yet received an email with a tracking number, contact us through our Contact Form page. We'll inquire with our Fulfillment Center if any changes are still possible and update you within 24 to 48 business hours.

The Tracking Number Has Been Emailed

1. If your shipment shows “Label Created” or only “The shipment notification has been sent,” send us a message through our Contact Form page. We’ll check with our Fulfillment Center if it’s still possible to make updates and inform you within 24 to 48 business hours.
2. Please be aware that if the status progresses beyond “Label Created” or “The shipment notification has been sent,” the parcel is likely already in transit from our Fulfillment Center. Unfortunately, this limits our ability to retract it, but we will attempt to work with the shipping carrier to see if there are any last-minute options. We cannot promise a successful outcome, but we will put in our best effort to assist.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.